https://ift.tt/2wwdHAe British Rail Companies Have a Message: We’re Sorry. Very Sorry. Apologies. Apologies, Social Media With passengers across the country outraged by delays, one rail line’s social media team masters the fine art of apologizing. All together, “sorry” has been tweeted 417,000 times by train companies. DAVID SEGAL https://ift.tt/2RgZai2 October 1, 2018 at 05:30AM